Employee Group: Support Staff - USW Local 2010
Job Category: Information Technology
Department or Area: OUR Administration
Location: Kingston, Ontario, Canada
Job Type: Permanent (Continuing)
Shift: 7 Monday - Friday
Number Of Positions: 1
Date Posted: October 12, 2021
Closing Date: November 1, 2021
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Reporting to the Manager, Projects and Analysis, the Business Analyst (BA) will research, analyze, sustain, measure, modify, and enhance business processes to support the ongoing information systems and business integration requirements for the Office of the University Registrar. Through active relationship building and collaboration with unit end-users, IT Business/System Analysts, unit management and other stakeholders, the BA ensures quality delivery/implementation of applications and process change, ensuring compliance/accountability. The BA will also develop/deliver appropriate communication, training, and business/system end user documentation to support unit staff and stakeholder needs.
• Provides analytical and consulting services and is a key member working on operational projects and business process design. Provides guidance and advice in best practice business processes, identifying and recommending strategies and solutions.
• Maintains detailed student information system configuration not limited to fees, course information, program, plan and term/session. Works with the Director to determine how best to represent academic requirements and policies within the student information systems.
• Collaborates with end user representatives, and other analysts/experts, research, investigate and recommend system and business process improvements to meet end user needs, ensuring appropriate management support.
• Assists with developing queries and reports, understanding data results for use in project analysis, day to day processing, and compliance/business control and reconciliation processes.
• Assists end users in utilizing software to support effective and efficient business processes. Works with users to enhance their knowledge of available software and tools. Supports end users to implement process changes.
• Communicates process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, IT staff, and other employees so that issues and solutions are understood.
• Develop and maintain training deliverables for staff. Complete and maintain detailed system functional (end user) documentation for systems processes, reports, interfaces, enhancements and modifications.
• Combines University security policies, and IT best practices to manage security and privacy issues related to student data.
• Understand, collaborate, liaise and communicate with both unit staff, subject-matter experts, and IT units to plan, prioritize, and provide for information systems changes to meet current and future requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing processes and develops strategies for enhancing or further leveraging these processes. Facilitates business process review sessions.
• Liaise with BA/Developers in IT units to ensure continuous, uninterrupted support for production operational systems ensuring compliance to government regulated policy.
• Other duties as required in support of the department.
• University degree in related field.
• Advanced knowledge of business analysis discipline.
• Minimum 5 years of experience supporting web-based and/or ERP systems (preferably PeopleSoft experience).
• Minimum 5 years of experience documenting business processes and with technical requirements analysis. Proven knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting business processes/functions and process modeling/mapping.
• Proven expertise in Microsoft Office (Excel, MS Access, VBA)
• Strong knowledge of administrative processes in a university environment.
• Project management skills and experience an asset.
• Consideration may be given to equivalent combination of education and experience.
• Ability to establish, build and maintain effective working relationships and partnerships within University supported groups (e.g. Faculties, Undergraduate Admissions), IT Services units, and peers.
• Excellent written and verbal communication skills to work with both technical and non-technical staff.
• Effective facilitation, leadership and conflict resolution skills.
• Investigative, research, analytical and problem-solving skills.
• Strong analytical, detail oriented and organized approach to work.
• Exercise appropriate judgement and manages risks.
• Strong results orientation with an ability to self-motivate and prioritize multiple tasks in a collaborative team environment.
• Strong technical acumen. Ability to learn, adapt and implement new technologies.
• Working knowledge of business processes and integration of internal systems and external systems and interfaces.
• Values individual differences from all backgrounds and lived experiences such that their own, and others’ contributions are maximized; supports fair treatment and opportunity for all; demonstrates commitment to diversity and equity.
• Makes decisions regarding compilation, documentation and prioritization of system requirements, testing strategies, and implementation to ensure project deliverables are on-time, and outcomes are as expected and compliant to external governing bodies.
• Interpret how University policies, or legislative requirements impact system / business processes.
• Finds solutions to unanticipated problems and determines how problem and recommended solution may affect information systems and/or business processes.
• Determines recommendations for best solutions to streamline and increase efficiency and effectiveness of administrative processes, and advise if policy, procedure, or standards should be modified; recommend how to best implement changes if necessary.
• Determines appropriate strategy and content deliverables when developing training and user system documentation.
• Determines type and level of information needed by management/project teams to support decision making, when escalation is needed.
• Assess the potential operational and systematic impact of changes on internal and external users and present options for the appropriate course of action when developing plans/processes.
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at email@example.com .
Queen's University Human Resources
Fleming Hall, Stewart-Pollock Wing
Kingston, Ontario, Canada, K7L 3N6
T: 613.533.2070 | F: 613.533.6196