Job Detail

Customer Care Representative

Date Posted: Jan 14, 2022
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Job Detail

  • Location:
    Truckee, California, United States of America
  • Company:
    Custom Ink , LLC
  • Type:
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    10 Year
  • Gender:
  • Degree:
  • Apply Before:
    Feb 13, 2022

Job Description

How you'll make a difference:

Our Customer Care Representative live and breathe for our customers. As an expert in our product offering, services, and identifying customer needs, you'll be on the front lines of meeting and exceeding our customers' expectations. By caring about each customer's unique goals, a successful Customer Care Representative is able to partner with the customer to create a custom experience they'll love and position Custom Ink as their custom apparel go-to for life.

In this role, you will:

  • Advise customers and share the value of an end product that is special and tailored to their needs.

  • Be knowledgeable and leverage the awesome tools Custom Ink provides to deliver top-notch custom products.

  • Strike a balance of sales skills and authentic interest in each customer interaction.

  • You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty.

What you'll do:

As a Customer Care Representative, you'll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role:

  • You will drive sales and repeat business through emails, chat, and/or phone

  • You will offer meaningful guidance on order design, product selection, our services, and printing

  • You will communicate the value of Custom Ink

  • You will guide the customer creations from fun to done through the Design Lab experience

  • You will remain calm under pressure and create solutions for customers

  • You will work closely with other internal teams

What we're looking for:

  • Typically have a few years of professional experience in a fast-paced, customer-centric environment

  • Are inspired to add value for customers and Custom Ink in a genuine way

  • Are curious, fun, and comfortable in a results-oriented environment that offers independence, teamwork, and competition

  • Communicate with customers, teammates, and across departments flawlessly - whether in writing or on the phone

  • Love to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growth

  • You are knowledgeable when it comes to computers and technology and can work remotely (access to high-speed internet)

  • Flexible availability in line with our goals of providing best possible coverage to our customers. Varying schedules available to meet the needs of our customers and provide the best possible coverage.

Our comprehensive training and coaching program is designed to get new team members up to speed on our systems along with providing the needed tools, resources, and expectations to be successful.

Our Perks

We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks

  • Volunteer opportunities through our "Three Hearts Volunteer Team"

  • 15 paid days off in your first year. Bumps up to 25 in your second!

  • Low premiums and co-pays for medical and dental with no in-network deductible

  • Free vision insurance

  • 401(k) match, life insurance, and company paid Short and Long Term Disability

  • T-shirts and jeans welcome!

  • A focus on "team" with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business

  • Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here .

Read about our commitment to the safety of our team members during COVID-19 here .

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